Sky TV nightmare
Sky customer services are horrendous to deal with! In January sky sent an update through to their sky+ boxes. The result was that some boxes got fried - mine was one of them. At the time I rang them, spent a good hour or more on the phone, and eventually they said that they would come our and replace the box. True to their word they did.
Then the problems started!
The new box overheats like mad, makes funny noises, doesn’t work more than it works, gives errors at random, doesn’t record properly, and is generally a waste of space.
I’ve been ringing them for weeks about this. They either say that there is nothing wrong - like anyone would ring them to report that their tv is working! - or they say that they will charge me to send someone out - they shouldn’t have fitted a broke box so no way am I paying! - or they want to send someone out at times that are just totally unsuitable.
After a lot of back and forth and nearly £50 spent on phone calls to them I finally managed to get someone who was both able to understand and speak English as well as willing to try and find a suitable solution.
The result so far: an engineer is supposed to be coming on Monday to sort it out. Personally I’ll believe it when I see it. I’m not too trusting of them after all the hassle that I’ve been having with them.
