Posted by peterska2 on Apr 15, 2010 in
Uncategorized at 12:41 pm
Since I had to stop working back in June 2009, I have been claiming benefits due to my ill health. I was on benefits due to my ill health before starting working for Jelsoft so going back on to them should have been a straightforward process. However, the benefits system had changed and the benefits I was previously on, Incapacity Benefit and Income Support, stopped being available for new claims or returning claims in October 2008 and have been replaced by a new benefit called Employment and Support Allowance (ESA).
When I initially spoke to them on the phone in June 2009 to start the claim process, I was told that although it is a new benefit, it would be a straightforward process to claim and that as I had previously been on benefits for the same reason that there would be no problems with claiming. This turned out to be completely untrue. Read more…
Tags: angry, annoyed, appeal, benefits, ESA, health, JSA, nightmare, stupid, working
Posted by peterska2 on Mar 14, 2009 in
Uncategorized at 2:17 pm
Sky customer services are horrendous to deal with! In January sky sent an update through to their sky+ boxes. The result was that some boxes got fried - mine was one of them. At the time I rang them, spent a good hour or more on the phone, and eventually they said that they would come our and replace the box. True to their word they did.
Then the problems started!
The new box overheats like mad, makes funny noises, doesn’t work more than it works, gives errors at random, doesn’t record properly, and is generally a waste of space.
I’ve been ringing them for weeks about this. They either say that there is nothing wrong - like anyone would ring them to report that their tv is working! - or they say that they will charge me to send someone out - they shouldn’t have fitted a broke box so no way am I paying! - or they want to send someone out at times that are just totally unsuitable.
After a lot of back and forth and nearly £50 spent on phone calls to them I finally managed to get someone who was both able to understand and speak English as well as willing to try and find a suitable solution.
The result so far: an engineer is supposed to be coming on Monday to sort it out. Personally I’ll believe it when I see it. I’m not too trusting of them after all the hassle that I’ve been having with them.
Tags: annoyed, delays, engineers, errors, nightmare, sattilite, sky, tv
