Posted by peterska2 on Apr 17, 2009 in
Uncategorized at 2:17 pm
I’m spending other day of quality time with my TV trying to clear the backlog of things on my Sky+ planner that I’ve recorded over the last few weeks. I am making progress - up to about 40% free space now which is a huge improvement on the less than 5% free that I had a couple of days ago.
So far today I’ve watched CSI: Crime Scene Investigation, CSI: New York, 4 episodes of Come Dine With Me and am now watching another episode of CSI: New York. I’ve got another couple of assorted CSI episodes to watch, then I’m going to move onto Cold Case. Can you tell I like crime shows?
Tags: cold case, come dine with me, csi, CSI: Crime Scene Investigation, CSI: New York, sky, sky tv, tv
Posted by peterska2 on Apr 15, 2009 in
Uncategorized at 4:59 pm
There’s something great about catching up on all the tv that I’ve not watched for a couple of weeks. I’ve watched back to back episodes of CSI: Crime Scene Investigation, CSI: New York, CSI: Miami, Numb3rs and now am watching another CSI: New York. I didn’t realize how far behind I was until I noticed that I was down to just 5% space remaining on my Sky+
It’s a nice relaxing afternoon though, which is long overdue.
Tags: csi, CSI: Crime Scene Investigation, CSI: Miami, CSI: New York, numb3rs, sky, sky tv, tv
Posted by peterska2 on Mar 16, 2009 in
Uncategorized at 11:34 am
What a nightmare! Sky tv is officially the worst company to deal with by a long way. After all the problems trying to get a suitable time for someone to come out about my sky+ which just doesn’t work - the guy doesn’t turn up! Not even that but he doesn’t have the decency to ring and say that he isn’t coming or that he is running late I that is the case.
So being that I am annoyed obviously, I ring up to find out what is going on. I get some jobs worth on the phone. Stupid people and call centers while always being hand in hand should be kept as far apart as possible. I explained what the situation was to her and she didn’t even say that she would try and find out what is going on. In fact she didn’t even acknowledge the fact that there is a problem. So being as she was extremely useless I asked to speak to a manager. The response that I got was being told “No” and being hung up on.
Naturally I go mental. There’s matching dents in the wall and by head where the two met at high speed!
Time to ring back and no more vice and polite approach!
After wasting time with an automated security verification that doesn’t do anything and needs you to verify again anyway, I finally get through to someone in India. Why do you always get through to India when you want to scream at someone? After a bit of convincing them that I really need to speak with a manager and that yes there is a manager there because there has to be someone in charge as it is a legal requirement, I finally get a manager who barely speaks English. He listens, puts me on hold, and after a few mins I get some English woman on the phone. Now I didn’t know that I was being transferred so I was less than thrilled about this as it meant going through verything yet again! At least she was English!!!
After a lot of back and forth, she finally tung the guy who was supposed to be at my house, and came back and said he would be there in just a few mins.
I guess we will wait an see if he turns up!
Tags: annoyed, furious, sky, sky tv, stress, tv
Posted by peterska2 on Mar 14, 2009 in
Uncategorized at 2:17 pm
Sky customer services are horrendous to deal with! In January sky sent an update through to their sky+ boxes. The result was that some boxes got fried - mine was one of them. At the time I rang them, spent a good hour or more on the phone, and eventually they said that they would come our and replace the box. True to their word they did.
Then the problems started!
The new box overheats like mad, makes funny noises, doesn’t work more than it works, gives errors at random, doesn’t record properly, and is generally a waste of space.
I’ve been ringing them for weeks about this. They either say that there is nothing wrong - like anyone would ring them to report that their tv is working! - or they say that they will charge me to send someone out - they shouldn’t have fitted a broke box so no way am I paying! - or they want to send someone out at times that are just totally unsuitable.
After a lot of back and forth and nearly £50 spent on phone calls to them I finally managed to get someone who was both able to understand and speak English as well as willing to try and find a suitable solution.
The result so far: an engineer is supposed to be coming on Monday to sort it out. Personally I’ll believe it when I see it. I’m not too trusting of them after all the hassle that I’ve been having with them.
Tags: annoyed, delays, engineers, errors, nightmare, sattilite, sky, tv